Draft v2.0 | April 2026
The Company operates the NADO platform (“Platform”). In accordance with Article 30 of the Personal Information Protection Act (“PIPA”) of the Republic of Korea, the Company establishes and discloses this Privacy Policy to protect the personal information of data subjects and promptly address related grievances.
| Purpose | Details |
|---|---|
| Registration and management | Identity verification, membership maintenance, prevention of fraudulent use |
| Service provision | Intermediation between NADOs and Guests, reservation and payment processing, in-app messaging and translation, shared photo album |
| Safety management | Location-based safety monitoring during service use, emergency response |
| Service improvement | Usage analysis, new feature development, quality improvement |
| Grievance handling | Complaint processing, dispute resolution, review and report handling |
| Marketing (with consent) | Event and discount notifications, personalized recommendations |
| Category | Items | When |
|---|---|---|
| Registration | Name, email, profile photo, date of birth | At registration |
| Verification | Mobile phone number | At first reservation |
| Payment | Credit/debit card, billing address | At first reservation |
| Service use | Reservation records, usage history, chat messages | During use |
| Reviews | Ratings, written content | After completion |
| NADO registration | Name, email, phone, profile photo, activity name, bio | At NADO registration |
Device information, log data (IP, access times), usage data (search queries, feature interactions).
Social login providers (Google, Apple, Kakao): name, email, profile photo. Payment processors: transaction confirmation.
| Data | Retention |
|---|---|
| Membership information | Until account deletion (destroyed within 30 days) |
| Reservation and payment records | 5 years after transaction |
| Consumer complaint records | 3 years |
| Chat messages | 1 year after completion |
| Location data | 90 days after completion |
| Shared album photos | 1 year (or upon deletion request) |
| NADO identity documents | During activity; destroyed within 30 days of termination |
| Log records | 3 months |
The Company promptly destroys personal information when the retention period expires or the processing purpose is achieved.
When required by law or in response to requests from investigative authorities.
The Company entrusts personal information processing for payment, cloud storage, translation, authentication, analytics, and insurance claim processing. Entrustment contracts include provisions for safeguards and compliance monitoring.
Personal information may be transferred internationally for translation (chat messages), cloud storage, and payment processing. The Company ensures appropriate safeguards. For EEA/UK users, Standard Contractual Clauses (SCCs) are applied.
The Platform uses essential cookies (session, security), analytics cookies (with consent), and marketing cookies (with opt-in consent). Users may manage settings through their browser.
Users may request: access, correction, deletion, suspension of processing, and data portability. Rights may be exercised via email (privacy@nado.kr), in-app settings, or written request. The Company will respond within 10 days.
The Company may use algorithms for Experience recommendations and anomalous behavior detection. Users may refuse automated decisions or request an explanation.
The Platform is intended for users aged 19 and older. The Company does not intentionally collect personal information from children under 14. If such information is collected, it will be destroyed without delay.
The Company has designated a Chief Privacy Officer to oversee personal information processing and address grievances. Contact: privacy@nado.kr
For dispute resolution regarding personal information:
Users in the EEA/UK have additional rights under GDPR: right to information about legal basis, right to restrict processing, right against automated decision-making, and right to lodge complaints with national data protection authorities.
Material changes will be announced at least 7 days before the effective date via the Platform or email.
Effective as of April 2026.