v1.0 | May 2026
These Terms of Service (“Terms”) govern the use of the NADO platform (“Platform”) and establish the rights, obligations, and policies between the Platform and its Users in connection with the online intermediary services provided by the Platform.
The Platform operates as an intermediary under the Act on Consumer Protection in Electronic Commerce, Etc. The Platform facilitates connections between NADOs and Guests and is not a party to the contract for any Experience. The contract for an Experience is entered into directly between the NADO and the Guest.
Users may create an account by providing the required information and agreeing to these Terms. Registration is available via email or social login.
By creating an account, Users consent to receive electronic communications from the Company, including transaction confirmations, service updates, and legal notices. Such electronic communications shall satisfy any legal requirement for communications to be provided in writing.
The Platform is available to individuals aged 19 years or older. Minors (under 19) may not participate in Experiences, including as accompanying persons. If a Guest arrives with a minor, the NADO may refuse to proceed with the Experience. In such cases, the Guest is not entitled to a refund.
At the time of Reservation (not registration), Guests must provide a phone number and valid payment method. Initial registration requires email or social login. The Company may request additional verification information in accordance with service requirements and applicable law.
The Company may reject registration or restrict access in the following cases:
The Platform does not guarantee the quality of any Experience and is not directly liable for incidents occurring during an Experience. Experiences are provided under a direct contract between the NADO and the Guest. The Platform is not a travel agency, tourism guide service, insurance provider, or employer/agent of any NADO.
The Company may temporarily suspend or modify the Platform for system maintenance, service improvements, technical issues, or force majeure events. The Company shall provide advance notice where reasonably practicable.
A Guest selects an Experience, date, time, and number of participants, then submits a Reservation request. The Reservation is confirmed when the NADO accepts the request. NADOs must accept or decline within 24 hours; unresponded requests expire automatically. Payment is charged only after the NADO accepts the Reservation.
The total payment amount includes the Experience Fee, Service Fee, and any Additional Guest Fee (for 2 or more participants, up to a maximum of 3). All fees are displayed on the checkout screen at the time of Reservation. Payment is charged in full upon NADO acceptance of the Reservation.
Payments are processed by PayPal. Guests authorize the charge within an in-app PayPal flow; card details and billing information are entered into and held by PayPal, not by the Company. The Company receives only the transaction reference (order ID, capture ID, status). If a payment is not completed within 24 hours of NADO acceptance, the Reservation is automatically cancelled and the host’s time slot is released.
The Experience Fee is set by the NADO and includes all costs associated with the Experience (activity, food, beverages, entrance fees, and other related expenses). The NADO has full discretion over the pricing and cost structure of their Experience. During the beta period, the Company may subsidize Experience Fees under separate agreements with NADOs.
On-site Costs: If the Experience description states that certain costs are not included in the Experience Fee, the Guest may be asked to pay such costs directly on-site. Any potential on-site costs are disclosed in the Experience listing at the time of Reservation.
During an Experience, the NADO may send an Extension request through the app. The Extension Fee is displayed to the Guest, and the extension proceeds only if the Guest approves the additional payment within the app. The Guest may cancel an approved Extension within 15 minutes of approval for a full refund of the Extension Fee. After 15 minutes, the Extension Fee is non-refundable except as provided in Article 6. This non-refund policy does not apply when the Experience is terminated due to NADO misconduct or force majeure events as described in Article 6.2.
The Platform may support payments in multiple currencies. If the display currency differs from the charged currency, the exchange rate applied is determined at the time of payment. The Company is not responsible for differences arising from exchange rate fluctuations.
All fees displayed on the Platform are inclusive of applicable value-added tax (VAT). The Company is responsible for remitting applicable taxes on Service Fees in accordance with Korean tax law. NADOs are responsible for their own tax obligations on Experience Fees as independent service providers.
Tipping is not expected or required. Any gratuity offered directly to a NADO is at the Guest’s sole discretion and is not processed through the Platform. The Company is not responsible for any disputes arising from tips or gratuities.
| Cancellation Timing | Refund |
|---|---|
| >168 hours (7 or more days) before | 100% |
| 72–168 hours (3–7 days) before | 50% |
| 24–72 hours (1–3 days) before | 20% |
| <24 hours before or no-show | 0% |
Notwithstanding the above table, Guests may exercise the right of withdrawal under Article 17 of the Act on Consumer Protection in Electronic Commerce within 7 days of booking confirmation, provided the Experience has not yet commenced, and shall receive a full refund including Service Fees.
Service Fees are non-refundable except in 100% refund cases (including NADO cancellation, NADO no-show, force majeure, and Guest cancellation more than 168 hours before the Experience). Refunds are processed to the original payment method and may take 5–14 business days.
In the event of a Guest no-show, the non-refunded Experience Fee is allocated to cover NADO compensation and platform operating costs, as specified in the NADO’s Host Agreement.
Upon completion of an Experience, a 24-hour confirmation period commences. During this period, the Guest may raise any issues through the Platform. If no issues are raised within 24 hours of completion, the Experience is deemed successfully completed and the NADO’s settlement is processed.
If a NADO cancels a confirmed Reservation, the Guest receives a full refund. In addition, the Guest will receive Platform credit equivalent to 10% of the Experience Fee as compensation for the inconvenience. 3 or more cancellations within 90 days may result in temporary suspension. Specific penalty terms are governed by the NADO’s Host Agreement.
In cases of Force Majeure (as defined in Article 2) that make the Experience impossible, the Guest receives a full refund including the Service Fee. NADO compensation in force majeure cases is governed by the NADO’s Host Agreement.
Users shall not engage in any of the following:
The Platform operates as an intermediary and is not a party to any Experience. Where the Company is without fault, the Company shall not be liable for: the conduct or quality of any Experience; accidents or property loss occurring during an Experience; disputes between NADOs and Guests; or incidents arising outside the Platform. This disclaimer does not apply where the Company’s own negligence or fault has contributed to the damage.
The Company’s aggregate liability arising from any single Reservation shall not exceed the total Experience Fee paid for that Reservation. This limitation does not apply to damages caused by the Company’s willful misconduct or gross negligence, nor to claims arising from bodily injury or death.
The Company maintains commercial general liability insurance covering Experiences facilitated through the Platform. Coverage extends to bodily injury and property damage occurring during Platform-matched and approved Experiences. Specific coverage details are available upon request at support@withnado.com. The existence of such insurance does not constitute an admission of liability by the Company.
Guests acknowledge that participation in Experiences involves inherent risks and assume responsibility for their own safety. Guests are responsible for disclosing to the NADO any relevant medical conditions, allergies, or physical limitations prior to the Experience.
To initiate an insurance claim, Users shall report the incident to support@withnado.com within 48 hours of the occurrence, providing a detailed description and any supporting evidence (photographs, medical records, receipts). The Company shall provide claim forms and processing instructions within 5 business days of receiving the report.
Users agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) the User’s use of the Platform; (b) violation of these Terms; (c) infringement of any third-party rights; or (d) the User’s conduct during an Experience.
THE PLATFORM IS PROVIDED ON AN ‘AS IS’ AND ‘AS AVAILABLE’ BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
Guests and NADOs may leave mutual reviews. Reviews must be factual. Posting false reviews, threatening users in connection with reviews, or offering undisclosed incentives for reviews is prohibited.
The Company reserves the right to remove or edit reviews that are defamatory, contain personal information, or violate applicable law. Users may dispute the removal of a review by contacting support@withnado.com within 14 days of removal. The Company shall review the dispute and respond within 7 business days.
All Platform content is the intellectual property of the Company. By uploading content, Users grant the Company a non-exclusive, royalty-free, worldwide license for the duration of the User’s account and up to 90 days after account deletion, solely for Platform operation and promotion within the Platform and the Company’s owned channels. This license does not include the right to sublicense User content to third parties for purposes unrelated to Platform operation. Users may request deletion of their content.
Social Media: Guests and NADOs may share their own Experience photos on personal social media accounts. However, posting photographs or videos that include the other party requires that party’s express consent. The Company is not responsible for content posted on third-party platforms.
The Company protects User personal information in accordance with applicable laws. The types and scope of personal information collected by the Platform are set forth in the Privacy Policy. Users are advised to review the Privacy Policy for a complete description of data collection, use, and retention practices.
In cases of urgent safety violations (prohibited conduct under Article 7, including sexual solicitation, violence, or drug use), the Company may suspend or terminate accounts immediately without prior notice. In all other cases, the Company shall notify the User of the grounds for such action at least 7 days prior to suspension or termination. Users may terminate their accounts at any time through account settings or by contacting the Company. Active Reservations at the time of termination are subject to the applicable cancellation policies set forth in Article 6.
If a User does not log in for a period of one (1) year or more, the account shall be classified as dormant in accordance with Article 39-6 of the Personal Information Protection Act. The Company shall notify the User at least 30 days prior to the dormancy conversion via the registered email address. Upon conversion to dormant status, the User’s personal information shall be separated and stored securely or destroyed. Dormant Users may reactivate their accounts by logging in and completing identity verification. If a dormant account remains inactive for an additional three (3) years (four years of total inactivity), the account and all associated data shall be permanently deleted.
These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea. Disputes arising between the Company and international Guests may be submitted to binding arbitration administered by the Korean Commercial Arbitration Board (KCAB) in Seoul, conducted in the English language.
Korean Users may file complaints with the Korea Consumer Agency (한국소비자원, 1372) or other competent consumer dispute resolution bodies as provided by applicable law. The foregoing arbitration provision shall not be construed to restrict any statutory consumer rights afforded under the mandatory consumer protection laws of the User’s jurisdiction of residence.
For consumers resident in the European Economic Area, this arbitration clause shall apply only if the consumer affirmatively opts in to arbitration after a dispute has arisen.
Amendments to these Terms shall be announced at least 7 days prior to the effective date. Amendments that are materially adverse to Users shall be announced at least 30 days prior to the effective date. Users who do not agree to the amended Terms may terminate their account prior to the effective date without penalty or disadvantage. Continued use of the Platform on or after the effective date shall constitute acceptance of the amended Terms.
These Terms constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior agreements and understandings. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. In the event of any conflict or inconsistency between the Korean and English versions of these Terms, the Korean version shall prevail.
The failure of the Company to enforce any provision of these Terms shall not constitute a waiver of such provision or the right to enforce it at a later time.
Users may not assign or transfer any rights or obligations under these Terms without the prior written consent of the Company. The Company may assign its rights and obligations under these Terms to an affiliate or successor entity upon notice to Users.
Notices from the Company to Users shall be delivered via email to the address registered on the account or via in-app notification. Notices are deemed received at the time of transmission to the registered email address or upon display in the application.
Effective May 2026.